Privacy Policy
Updated: 05/04/2020 15:10
This privacy policy applies between you, the User of this Website and Tudor Internet Ltd, the owner and provider of this Website. Tudor Internet Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms of Service, which can be found at: www.tudornet.uk/terms-of-service.
Please read our privacy policy carefully, you should print a copy of this privacy policy for future reference. We will not file a copy specifically in relation to you, and they may not be accessible on our website in future.
If you have any questions or complaints about our privacy policy or our services, please contact us.
Definitions and interpretation
In this privacy policy, the following definitions are used:
- Data - collectively all information that you submit to Tudor Internet Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
- Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
- Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
- GDPR - the General Data Protection Regulation (EU) 2016/679;
- Tudor Internet Ltd, we or us - Tudor Internet Ltd, a company incorporated in England and Wales with registered number 08635676 whose registered office is at 152 Oaktree Crescent, Bradley Stoke, Bristol, BS32 9AG;
- UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
- User or you - any third party that accesses the Website and is not either (i) employed by Tudor Internet Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Tudor Internet Ltd and accessing the Website in connection with the provision of such services; and
- Website - the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms of service.
In this privacy policy, unless the context requires a different interpretation:
- a. the singular includes the plural and vice versa;
- b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
- c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
- d. "including" is understood to mean "including without limitation";
- e. reference to any statutory provision includes any modification or amendment of it;
- f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of Tudor Internet Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Tudor Internet Ltd is the "data controller". This means that Tudor Internet Ltd determines the purposes for which, and the manner in which, your Data is processed.
Data collected
We may collect the following Data, which includes personal Data, from you:
- a. name;
- b. address;
- c. contact information such as email addresses and telephone numbers;
- d. IP address (automatically collected);
- e. web browser type and version (automatically collected);
- f. operating system (automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
We collect Data in the following ways:
- a. data is given to us by you; and
- b. data is collected automatically.
Data that is given to us by you
Tudor Internet Ltd will collect your Data in a number of ways, for example:
- a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
- b. when you register with us and set up an account to receive our products/services;
- c. when you enter a competition or promotion through a social media channel;
- d. when you make payments to us, through this Website or otherwise;
- e. when you elect to receive marketing communications from us;
- f. when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
- a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Recruitment
We are the data controller for any information you give to us during a job enquiry or application process.
We will only collect the information that we need for recruitment purposes as part of the job application process, such as your name, address, email address, phone number, employment history, salary history and referees (together, "Recruitment Data"). We will retain Recruitment Data for as long as is necessary, and in any event for no longer than two years, and, if we employ you, for the duration of your employment with us and for a period after your employment ends, in accordance with our internal policies of which you will be informed if you join us.
We will use Recruitment Data only for the purpose of dealing with your enquiry or application, or to fulfil our legal and/or regulatory obligations. This might include contacting you to keep your application moving, and assessing your suitability for the particular role we have available.
We will not share Recruitment Data with any third parties for marketing purposes, and we will not transfer it outside of the European Economic Area.
You do not have to provide personal data to us when we ask for it, but it may impact your application if you do not give us all of the information we need to assess your suitability for the role we have available.
If we make you a conditional offer of employment, we will ask you for further information, such as proof of your qualifications and identity, and information about your health. If we then make you a final offer of employment, we will ask you for details of your bank account (so we can pay your salary), emergency contact details, and details of any pension scheme of which you are a member.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- a. internal record keeping;
- b. improvement of our products / services;
- c. transmission by email of marketing materials that may be of interest to you;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
- a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
- b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
- c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
- a. our employees, agents and/or professional advisors - for providing our Services;
- b. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf;
- c. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;
- d. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy.
You can find a list of third party providers in the third party providers Schedule.
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
- a. access to your account is controlled by a password and a user name that is unique to you.
- b. we store your Data on secure servers.
We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: abuse@tudornet.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
You have the following rights in relation to your Data:
- a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
- c. Right to erase - the right to request that we delete or remove your Data from our systems.
- d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
- e. Right to data portability - the right to request that we move, copy or transfer your Data.
- f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: www.ico.org.uk.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
Tudor Internet Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Tudor Internet Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
This Website may place and access certain Cookies on your computer. Tudor Internet Ltd uses Cookies to improve your experience of using the Website and to improve our range of services. Tudor Internet Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
This Website may place the following Cookies:
- Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find a list of Cookies that we use in the Cookies Schedule.
Please also note that our suppliers and partners may also use cookies, over which we have no control.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to www.allaboutcookies.org. You will also find details on how to delete cookies from your computer.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
Tudor Internet Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact Tudor Internet Ltd by email at hello@tudornet.uk.
Attribution
Third party providers
Below is a list of the third party providers that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a third party provider or there is any discrepancy, please let us know.
We use the following third party providers:
- Tawk.to - Live chat messaging service that might include customer name and email details for the purpose of support.
- CloudFlare, Inc. - We use this provider to protect the website from malicious attacks.
- Stripe - Customer name, address and card information for the purpose of payment processing.
- PayPal - Customer name, address and card information for the purpose of payment processing.
- MaxMind Inc. - Customer name, address, email address and IP for fraud verification / prevention.
- TrustPilot A/S - Customer name for dynamic customer testimonials on the website, as well as a review directory for our services.
- Symantec Corporation - Customer name, address and email address for the purpose of SSL Services.
- Nominet - Customer name, address and email address for the purpose of Domain Name Services.
- Netistrar - Customer name, address and email address for the purpose of Domain Name Services.
- SpamExperts - Customer name and email address for the purpose of Email Services.
- SiteLock, LLC - Customer name and email address for the purpose of Website Services.
Cookies
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
- PHPSESSID - This cookie is used to track important logical information for the smooth operation of the Website. Expires up to 2 years from setup/update.
- pagelimit - This cookie is used for the "Results Per Page" functionality of the client area of the Website, if you choose to use the option. Expires up to 2 years from setup/update.
- WHMCSAffiliateID - This cookie is used to track if you were referred to the Website by an affiliate and lets us track the effectiveness of such referrals. Expires up to 2 years from setup/update.
- WHMCSLinkID - This cookie is used to track how you entered the Website and shows us the effectiveness of our marketing campaign. Expires up to 2 years from setup/update.
- WHMCSUID, WHMCSPW - These cookies is used for the "Remember Me" functionality of the client area of the Website, if you choose to tick the option. Expires up to 2 years from setup/update.
- __utma, __utmb, __utmc, __utmz, __utmv, _ga - Google Analytics cookies. These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once at the Website. Expires up to 2 years from setup/update.
